What should I do if my computer crashes during containment?

With the containment due to the Covid-19 pandemic, the computer, professional or personal, becomes an essential tool for teleworking. What to do in case of breakdown ? Our advices.

work remotely. If your business computer goes down, consider contacting your company’s IT department, which will undoubtedly be the most able to help you. “Data-reactid =” 33 “> A computer failure in time normal, it’s a hassle. In times of confinement, it’s a nightmare, especially if you work remotely. If your business computer goes down, consider contacting your company’s IT department, which will be at no doubt the most likely to help you.

can continue their activities in theory. But no way to move, the best is to call a specialized store for a remote repair. “Data-reactid =” 34 “> But the situation is not as simple for everyone, especially if you work with your personal computer. If most of the big brands (Apple, Fnac and Darty) likely to repair your machine have lowered their curtains, computer stores can continue their activities in theory. But no way to move, the best is to call a specialized store for a remote repair.

How does remote control work?

Alis, a computer store specializing in Apple products. “data-reactid =” 36 “> Health crisis obliges, technicians no longer intervene at home.“ With us, the technical service is completely closed. As far as possible, we intervenes in remote control to solve problems ”, explains Philippe, technical sales representative for Alis, a computer store specializing in Apple products.

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“The client downloads software and an exchange of codes allows us to take control of his mac remotely. It is a service that is paid for so we have to have a guarantee of results and above all, before offering it, we know that we will already have the 99% solution, otherwise we do not do it ”, specifies Philippe .

The Alis company is closed to the public but ensures “telephone continuity”

“Quit everything, restart and relaunch”

According to him, this new episode is likely to change mentalities. “Most companies will acquire tools to allow good business continuity when employees are outside the company and also allow operators like us to offer more of this type of service”, breath -he. “Before, taking control of a computer was not necessarily a request since we worked on a regular basis with our customers,” he adds.

If you cannot reach an advisor to help you, Philippe offers some advice. “First tip, try to determine if the failure is software or hardware,” he advises. In other words, you first need to know if the problem is with software or your computer.

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The first thing to do? “Quit all applications, restart and relaunch. I also recommend creating another user account without any settings to find out if the problem comes from the settings related to the user or if they are related to the computer, device or software. “

Think about your business and your loved ones

call it in video to expose your problem. “data-reactid =” 65 “> Still nothing? Otherwise, you surely know someone, a friend, a loved one, a relationship much more gifted than you in this area. Go around your directory for find the ideal person. Don’t hesitate to give him a call or call him by video to explain your problem.

Another solution: search the Internet for the magic tutorial that will help you solve your problem. A tip only valid, of course, if your computer allows you to go to YouTube. In any case, we wish you courage.

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