Bad surprise for this subscriber from Red by SFR. As he reported to Univers Freebox, the operator will impose a price increase on his package. Still, he has a 30 GB “lifetime plan” at 5 euros per month. The price of it will almost double, going to 9 euros per month (+ 80%) for an additional 10 GB, or 40 GB in total … without his having requested it from SFR. This announcement was made to him by email, where he learned that this increase will take effect on his next bill.

“Your uses and needs are changing and you always need more gigabytes in your package to download your movies, stream, play games, share your photos and videos on social networks …”, the operator explains to him in this email. The client in question contacted SFR to find out if they could refuse this increase. He was told that this was impossible. “Red by SFR is developing its offers to meet the new needs of its customers, we cannot follow up on your refusal concerning this new package, however your € 9 offer remains one of the most competitive on the market”, explains a operator, as can be seen in a screenshot.

>> To read also – Be careful, your Bouygues Telecom package could increase if you do not react

Termination as the only solution?

Solicited by Capital, SFR clarified: “These new offers for certain RED by SFR customers include 40 GB of data for a rate of less than 10 € / month. They remain among the most competitive on the market”. According to Les Numériques, this customer has in fact only one solution if he refuses to see the price of his plan increased: he must terminate his contract with Red by SFR. He has four months to do so after the announcement of the increase and will not have to pay any additional fees. It is not specified whether other operator subscriptions will be increased in turn in the weeks or months

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