can i get a refund for canceled vacations?

If you had to cancel your vacation due to the coronavirus crisis, do not expect to be reimbursed. The assets will be privileged by a large majority of agencies, especially following the last ordinance published in the Official Journal.

the Covid-19 pandemic? You are now logically looking to get your money back. It won’t be that easy. “Data-reactid =” 24 “> Did your long weekend with your partner in Lisbon fall into the water? Did you forget your family vacation by the seaside? sea ​​because of the Covid-19 pandemic? You are now logically looking to get your money back. It will not be so easy.

Official newspaper privileges the assets even if the reimbursement is still possible under certain conditions. Satisfaction for tourism professionals who feared for their cash. “Data-reactid =” 25 “> In case of cancellation of a stay, the new order published this Thursday March 26 at Official newspaper privileges the assets even if the reimbursement is still possible under certain conditions. Satisfaction for tourism professionals who feared for their cash.

Who is concerned ?

For any cancellation on the initiative of consumers and professionals between March 1 and September 15, 2020, these are the new rules that come into force. In order not to overwhelm the tourism sector, the executive “modifies the obligations of professionals to allow them to offer their customers a credit valid over a long period, of eighteen months, in order to balance support for companies in the sector in this period of crisis with respect for consumer rights ”. Also affected are, among others, hotel reservations, sporting events, ski rentals, leisure parks.

Can I still be reimbursed?

Logically not, except if the financial health of your tourism professional allows it. Protected by law, it will be more in your interest to make a credit to you than to reimburse you in full for the amount advanced. In all cases, the provider has a period of three months from the date of cancellation to offer his client a service “identical to or equivalent to the service provided for by the contract that has been terminated”. Note that this voucher The purchase will be refunded to you in cash at the end of its validity period, i.e. eighteen months.

What rule applies if I canceled before March 1?

L211-14 of the Tourism Code& nbsp; stipulates that the tour operator “has the right to terminate the contract before the start of the trip or stay without paying any resolution costs if exceptional and unavoidable circumstances, occurring at the place of destination or in the immediate vicinity thereof, have significant consequences for the performance of the contract or the transport of passengers to the place of destination ”.” data-reactid = “32”> For cancellations made before March 1, the standard refund conditions apply. The article L211-14 of the Tourism Code stipulates that the tour operator “has the right to terminate the contract before the start of the trip or stay without paying any resolution costs if exceptional and unavoidable circumstances, occurring at the place of destination or in the immediate vicinity thereof, have consequences important for the performance of the contract or the transport of passengers to the place of destination ”.

Thus, the customer is entitled to a full refund of his trip with deduction of the cancellation costs if applicable.

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